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Answered By: TLC Department
Last Updated: May 19, 2017     Views: 15

Be sure that no special characters were used in the title of the document that a student uploaded to the assignment.  This will prevent some win zip or zip file tools from opening it.  It’s best to communicate with students that they should NOT USE special characters (like quotation marks or parentheses) in document titles that will be submitted online.  If you encounter this problem, you can access the file by going to the "Grades" tab on the left navigation and clicking on the upper right corner of the cell under the correct assignment (column) and student name (row). This will open a window that will allow you to download the single submission document from that student. Just click on the file name and it will download to your computer.  Please note: You will not be able to use the “re-upload” function in Canvas for that file – you will need to email or return it to the student by hand.